Care and Services Available for COVID-19 (Coronavirus)

Symptoms and testing

Check your symptoms. If you think you’ve been exposed to COVID-19 and develop a fever, cough, or have trouble breathing, call your doctor. Visit the Centers for Disease Control and Prevention (CDC) for more details on symptoms.

Testing is free. AmeriHealth New Jersey will cover the cost for testing, including antibody testing. First, contact your doctor or state health department. They will screen you based on CDC guidelines. Then they may issue a lab order for the test, although due to a shortage of tests they may also treat you with a request to self-isolate and use over-the-counter medications.

Find a test location

Virtual visits

Talk to a doctor 24/7 for free.¹ Telemedicine services from your primary care doctor are covered at no cost. You can also schedule a same-day appointment with a doctor 24/7 with MDLIVE¹. MDLIVE doctors can assess your symptoms and help with next steps at no cost to you. Register or login a

Specialists are available. The CDC recommends that the best way to prevent illness is to avoid being exposed to the virus that causes COVID-19. Ask your specialist if your visit can be done over the phone or video. If so, office visit cost-sharing will apply, based on your health plan. This also includes urgent care, nutritionists, and therapists (occupational, physical, speech). Physical and occupational therapy must be conducted via video.

Getting care

Treatment is covered¹. AmeriHealth New Jersey will waive members’ cost for in-network, acute in-patient treatment of COVID-19 received between March 30 and June 30, 2020. Cost sharing will be applied to post-acute care (e.g. skilled nursing, rehabilitation and long term acute care facilities), outpatient treatment, prescription drugs, ambulance transportation to a post-acute setting, and out of network care.

Pre-authorizations temporarily waived. Pre-authorization is currently not required for acute, in-network, in-patient admissions from the emergency department. Pre-authorization is also being waived for transfers from an in-patient facility to long-term ambulatory care, rehabilitation, or skilled nursing facilities, and transportation between facilities. These temporary changes to our pre-authorization policy are in effect until June 30, 2020. Facilities are still required to notify AmeriHealth New Jersey.

Additional care support

Postpone non-urgent care. Talk with your doctor about delaying elective procedures and non-urgent care. If you already have approval for a prior authorization, it will be extended for six months to allow time for you to reschedule.

Navigate COVID-19 with Quil. To help you navigate some of the challenges you may be facing during the COVID-19 outbreak, Quil Health  has developed a comprehensive COVID-19 Preparedness Tool that members can access for free. Get access now.

Maintain your medications

Check your medications. Check to make sure you have enough medications. Call your doctor if you need refills. Refill limits, such as the “refill too soon” limit, have been temporarily lifted.

Get delivery. Many neighborhood pharmacies are now offering free home delivery. View a list of locations.

Your emotional health

Virtual visits for mental health.¹ If you have mental health benefits through AmeriHealth New Jersey, you can talk to an in-network mental health counselor online or on the phone. The cost will be the same as a mental health specialist visit. Call the number on your ID card or visit to find a provider.

Feeling stressed? View these tips on how to handle stress and anxiety. You can also get On To Better Health, our online program for conditions like anxiety, depression, and insomnia. Plus, stay physically active and emotionally balanced with programs in our Achieve Well-being tool. Login to your account at

Try meditation. Learn ways to focus on your feelings in a positive way. AmeriHealth New Jersey members get free, 60-day premium access to leading mindfulness app, Stop, Breathe & Think. Visit the VIP Access site and use the code ahnjmindful to sign up and start your free trial.

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¹For employers who are self-insured, coverages may vary. If you have coverage through your employer, please check with them about how these programs apply.