Health and benefit articles for our members

It’s important to understand your health benefits, how they work, and laws in place to protect your rights as a member. Each year, we share some important information about your insurance. From details about how we protect your privacy to the support you can receive when managing a chronic condition, you’ll find all this and more. Be sure to bookmark this page to access exclusive articles available online.

Your privacy and information

Protecting your privacy and health information
Member rights and responsibilities

Your care

Physician review, utilization management, and language line services
Finding a network provider
Working and communicating with your health care providers
Standards for doctor appointments, wait times, hours, and access
Hospital care procedures
Differences between emergency care and urgent care
Understanding advance directives
Evaluating new and emerging technologies
Our Quality Management Program
Care transitions

Medications and travel

Prescription drug guidelines
Opioid use and substance use disorder
Using coverage when traveling


Improving health with your Well-being Profile
Reaching a Registered Nurse Health Coach with our 24/7 Health Information Line
Support for condition management, case management, maternity, and general health concerns
Improve your health with Embrace Well-being

Contacting us

Accessing benefit and claims information online
Reaching multilingual Customer Service

Claims, appeals, or complaints

Submitting a claim
Making an appeal or complaint


You can also view the printed mailer for a list of articles