Important Contact Information

 
AIM Specialty Health® (AIM)
Precertification requests for CT/CTA, MRI/MRA, PET, nuclear cardiology, facility setting sleep study, continuous positive airway pressure titration, sleep equipment (APAP, BPAP, CPAP) and related supplies 1-800-859-5288 
 
AmeriHealth Administrators
Direct all inquiries or issues directly to AmeriHealth Administrators 1-800-841-5328
provrelations@amerihealth-tpa.com
 
Anti-Fraud and Corporate Compliance
Hotline 1-866-282-2707 
 
Baby FootSteps®
Perinatal case management 1-800-598-BABY
 
CareCore National, LLC d/b/a eviCore healthcare (eviCore)
Precertification requests for nonemergent outpatient radiation therapy services 1-866-686-2649 
 
Credentialing
Credentialing violation hotline 215-988-1413
Credentialing and re-credentialing inquiries 1-866-227-2186 
 
Customer Service
AmeriHealth New Jersey HMO/PPO/EPO
AmeriHealth Medigap
1-888-YOUR-AH1
AmeriHealth 65® Preferred HMO 1-866-569-5190
 
TTY/TDD
Language assistance services are offered through the AT&T Language Line for Members who have difficulty communicating because of an inability to speak or understand English.
711
 
FutureScripts® (Pharmacy Benefits)
Prescription drug prior authorization
Mon. – Fri., 9 a.m. – 5 p.m.
1-888-678-7012
Fax: 1-888-671-5285
Direct Ship Drug Program Direct Ship Drug Program
Fax: 215-761-9580
Blood Glucose Meter Hotline 1-888-678-7012
 
FutureScripts® Secure (Medicare Part D)
Prescription drug prior authorization
24 hours a day, 7 days a week
1-888-678-7015
Fax: 1-888-671-5285
Direct Ship Drug Program Direct Ship Drug Program
Fax: 215-761-9580
Blood Glucose Meter Hotline 1-888-678-7012
 
Health Coaching
Case and Condition Management
24 hours a day, 7 days a week
1-800-313-8628
 
Highmark EDI Operations
Mon. – Fri., 8 a.m. – 5 p.m. 1-800-992-0246
 
Mental Health/Substance Abuse
Magellan Healthcare, Inc.
Customer Service and Precertification
24 hours a day, 7 days a week
1-800-809-9954
 
NaviNet®
Customer care (technical issues) 1-888-482-8057
eBusiness Hotline (portal registration and questions) 609-662-2565
 
Provider Resources
Provider Automated System 1-888-YOUR-AH1; prompt 2
Navigating the Provider Automated System
Provider Services
Mon. – Fri., 8 a.m. – 5 p.m.
1-888-YOUR-AH1
Provider Office Resources Office Administration/Patient Education Resources Order Form
Provider Partner Associate Find your Provider Partner Associate

Mailing Address
259 Prospect Plains Road, Bldg. M
Cranbury, NJ 08512-3706

Email
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